1. What makes Mahitham different from other shops?
Ans: Ans: Mahitham Jewellery is different Because we offer you an elegant range of traditional and modern jewelry designs from India. We are the manufacturer and dealer of 1-gram gold jewelry. The ornaments are fully handcrafted by our manufacturers. Especially our evergreen Kerala traditional jewelry like Palakka, mangamala, nagapadam, kasumala, pulinakham mala, mullamottumala, etc are highly in demand by south Indians across the world.
2. Does We Have a physical store?
Ans: No, we do not have a physical outlet.
3. When wilI be the order Dispatched?
Ans: Usually, it takes 7 to 10 days for delivering a product, and any unforeseen delays are raised by the courier partners. We are not responsible for it.
4. Can we cancel our orders?
Ans: No, cancellation is not possible.
5. What is the delivery duration for my location?
Ans: Kerala – 7 to 10 days from the date of dispatch, Note: Business days do not include Sundays and festival holidays.
6. Can we replace or exchange a Product?
Ans: Replacement or Exchanges shall be given only if there is any Damage. (An unboxing video or image is a must) sent to the Watsap number 9633610855.
7. Do I get Tracking details for my order?
Ans: Yes, We do share tracking/consignment details as soon as we dispatch your order.
8. Do you ship worldwide?
Ans: Yes, we will ship worldwide.
9. Is there any warranty for the products?
Ans: Yes, We shall provide 6 month warranty period on every product.
10. Will the products be exactly as shown in the pictures?
Ans: All the images on our website are taken by our team, as these are handcrafted by our artisans there shall be minute differences from piece to piece but not any major difference.
11. Product care?
Ans: 1) Please Keep the product in a good storage box
2) After use, Clean the ornaments with cotton cloth
3) When a product becomes rusted from being used excessively by a sweaty body, clean it using a brush dipped in water
and a cotton cloth
4) Never wear your one gram gold jewellery in the shower
12. COD Facilities Available?
Ans: Yes, COD facilities are available.
13. How can I place the order and how should I place an order in online?
Ans: 1) Select your piece of jewellery and “Add to Cart”
2) Click on ‘ Proceed to checkout’ if you have finalized your order, else ‘ continue shopping’
3) Enter youer Email Address and name on the secure checkout screen and proceed for ‘Billing and Shipping’
4) Enter your shipping details and continue to the ‘ Payment Options’
5) Select your ‘Mode of Payment’ and ‘Place the order’
6) You will Recieve an order confirmation email to the e-mail you provided while placng your order.
14. Do you accept custom order, if we provide the design?
Ans: Yes, we are accepting custom order
15. Can i place Bulk Order?
Ans: Yes, We are accepting bulk orders also
16. Are returns free of cost?
Ans: Yes, we don’t charge for returns except for the return shipping charges.